POLICIES
SHIPPING
SWEDEN
30 SEK · 2–4 business days
Free over 800 SEK
EUROPE
80 SEK · 4–7 business days
Free over 1500 SEK
WORLDWIDE
120 SEK · 7–14 business days
All orders are shipped from our studio in Malmö. You'll receive a tracking number once your order is dispatched.
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
ELIGIBILITY
Items must be returned within 30 days of purchase, unused and in original packaging. Proof of purchase is required.
NON-RETURNABLE ITEMS
- Custom or personalized orders
- Engraved items
- Final sale items
PROCESS
Contact us at hello@masliv.com to initiate a return or exchange. Customers are responsible for return shipping costs unless the item is damaged or defective.
REFUNDS
Once we receive and inspect your return, we'll notify you of approval. Refunds are processed to your original payment method within 5-7 business days. Original shipping costs are non-refundable.
DAMAGED ITEMS
If you receive a damaged or defective item, contact us immediately with your order number and photos. We'll resolve it promptly.
PRIVACY POLICY
Last updated: February 2026
1. INFORMATION WE COLLECT
We collect personal information you provide directly, such as name, email, shipping address, and payment details (processed securely by Snipcart/PayPal). We also automatically collect device information via cookies.
2. HOW WE USE YOUR INFORMATION
We use your information to process orders, communicate with you, improve our site, and send marketing emails if you opt in.
3. SHARING YOUR INFORMATION
We do not sell your data. We share necessary information with trusted partners: Snipcart (payment processing), shipping carriers, and email service providers.
4. YOUR RIGHTS
You may access, correct, or delete your personal data by contacting hello@masliv.com.
5. CONTACT
MASLIV, Malmö, Sweden
Email: hello@masliv.com
TERMS OF SERVICE
1. GENERAL
By using this website, you agree to these terms. All content is property of MASLIV and may not be reproduced without permission.
2. PRODUCTS & PRICING
We strive for accuracy but cannot guarantee monitor color representation. Prices are subject to change. Made-to-order items are non-refundable except for defects.
3. PAYMENTS
All prices are in SEK. We accept payments via Snipcart's secure gateways.
4. SHIPPING & RISK
Title and risk of loss pass to you upon delivery to the carrier. See our Shipping section above for details.
5. LIMITATION OF LIABILITY
MASLIV is not liable for indirect damages arising from use of our products or site.
6. GOVERNING LAW
These terms are governed by Swedish law.